On-trip Services

24/7 Real-Time Assistance

Instant help anytime during your trip — whether you’re lost, confused, or dealing with an urgent situation.

On-the-Go Itinerary Adjustments

Plans changed? We help modify bookings, suggest alternatives, and optimize your schedule in real time.

Live Translation & Communication

We translate messages or speak directly with locals, hotels, restaurants, or authorities on your behalf.

Issue & Problem Resolution

From wrong orders to disputes, lost items, or app errors—we guide you through solutions quickly and calmly.

Navigation & App Support

Step-by-step guidance using Chinese apps (Didi, Meituan, Alipay, WeChat Pay) and directions to your destinations.

Local Recommendations & Safety Tips

Personalized food spots, activities, hidden gems, and neighborhood safety guidance based on where you are.